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Practical guide · 2Way

Website structure and design that help customers decide

Visitors need to understand your offer, whether it fits them and what to do next. Structure, readability and usable functions help them make that decision.

Updated

Organise around customer needs

Separate services with different buying intents. Someone needing a basic website should not have to understand ERP architecture. Provide technical detail for application buyers too.

Build complete pages

Use clear headings, examples, deliverables, objections and a main action. The about page should describe the real person or business and delivery process. Do not replace missing evidence with invented figures or testimonials.

Choose visuals that explain

Photos, screenshots and video should clarify the offer. Typography and colour support hierarchy and contrast. Decorative motion should not obstruct reading or slow key functions.

Test mobile and keyboard use

Menus, buttons and forms need to work on small screens and without a mouse. Visible labels, focus and errors are part of design. Then measure which pages produce enquiries.

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